Plans change. Here's how it works.
Cancelling or moving a booking? Here's what to expect.
Kasi Harvest is finalising its cancellation policy. Until then, contact us as early as possible and we'll work it out with you.
If you need to cancelBeing finalised
Let us know as soon as possible. Notice periods and any fees will be listed here.
ReschedulingBeing finalised
Need a different date? Contact us and we'll check your cook's availability.
Late cancellationsBeing finalised
Details on late cancellations will be published here.
Refunds & creditsBeing finalised
How refunds or credits work will be published here.
If your cook cancels
We'll let you know straight away and suggest another cook who makes your dishes well.
If a cook becomes unavailable
If your cook can't make it, we'll try to replace them with a suitable cook. You can choose to accept or cancel.
If you're not homeBeing finalised
Please be home at the agreed time so your cook can start. What happens otherwise will be published here.
If the kitchen isn't suitableBeing finalised
If the kitchen isn't safe or suitable for the agreed cooking, your cook will contact us before starting. Next steps will be published here.
Still need help?
Tell us what's going on and we'll sort it out with you.